Unlimited IT Support for your Business!

KCS provides a full range of IT assistance including help desk, on-site and remote support, with expertise across all of the clients infrastructure needs.

With KCS, the client can have true 24/7 IT help whenever they need it. Access the resources of our staff, plus hundreds of certified agents and contractors, for their on-site and project work throughout the country.

We offer a range of plans with the depth, breadth, and coverage to suit every business.  Each plan includes options so you can tailor the options to requirements today and alter as your needs change. Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL (Information Technology Infrastructure Library) based, a range of custom reports and SLAs (Service Level Agreements) can be configured and managed, and our team can use a sophisticated call centre solution to manage the client calls with maximum efficiency.

Support Plans

KCS provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.

Why Outsource?

For small and medium-sized organizations the business case for outsourcing IT support is quite compelling. When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

Find Your Support Plan

If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, we’ll provide a questionnaire for you to answer a few simple questions to tell us a little about your organization. We’ll get back to them with an initial quote on a customized plan most suited to their needs.

‍Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why KCS offers a range of support plans designed to be flexible enough to meet any support need. While we offer options for Monitoring and Maintenance, most clients are looking for our full Managed Support Service available through our KCS Support Essentials, KCS Total Support and KCS Total Support Plus range of plans. Different ways to charge a customer include: cost per device/service, cost per end user, base cost per month (for smaller companies).